Minggu, 13 Maret 2011
omg
what happen with me ? ak kog canggung akr" ini , ak bkin kepastian yg ak sndiri ga bsa percya itu smua ! oh God . help me please . i don't know what shoaud i do now ! lalalalalalaaaa . nothin can say
Selasa, 16 November 2010
Kamis, 21 Oktober 2010
next case of TOA :P
Case 2:
One year later of its opening, a private bank gets a very good performance. For the second year, the increase of customers reachs 20% from previous one. Marketing manager proposes additional employees at about 2% of existing in order to maintain and improve the quality of its service.
This means that work load can still be solved. On the other hand, leaders are planning to open a hotline and are planning several service products that do not require transaction processing is done face to face in front counter. When the plan is realized, then in 2 years in a row after that, the number of customers continues to increase, while the number of employees do not experience, but the number of facilities and infrastructure appear better. Next year will open a new branch to be closer to customers.
You are required to analyze the Bank of aspects of 'efficiency "and" effectiveness "of the organization !!!
You are required to analyze the Bank of aspects of 'efficiency "and" effectiveness "of the organization from Case 2.
Answer :
The effectiveness can be measured from various things: definite goals to be achieved, clarity of goal achievement strategy, analysis and policy formulation process a steady, careful planning, proper preparation of the program, the availability of facilities and infrastructure, implementation of effective and efficient, the system supervision and control that educate.
In this case look more effective with the completion by way increase infrastructure facilities and does not increase the number of existing employees. And with the opening of a new counter, the bank will be closer to the customer.
the effectiveness of three approaches:
1. The objective approach. Approaches aim to define and evaluate the effectiveness of the approach of the oldest and most widely used. According to this approach, the existence of the organization intended to achieve a certain goal. The approach emphasizes the role of the central goals of achieving the goals as criteria for assessing the effectiveness as well as having a strong influence on the development of theory and practice of management and organizational behavior, but it is difficult to understand how to do it. Alternatives to approach this goal is a systems theory approach.
2. Systems Theory Approach. Defense systems theory emphasizes the basic elements of the input-process-spending and adapt to the environment that sustains the broader organization. This theory describes the relationship the organization of larger systems, Diman organization is a part. The concept of organizational part of a system associated with larger systems introduce the importance of feedback that is intended as information reflecting the result of an action or series of actions by a person, group or organization. Systems theory also emphasizes the importance of feedback information. Systems theory can be concluded: (1) The criteria must reflect the effectiveness of cycle input-process-output, rather than a simple output, and (2) The criteria must reflect the effectiveness of inter-organizational relationships and greater organization circle where it is located. So: The effectiveness of the organization is a concept with broad coverage including a number of concept components. (3) managerial task is to maintain an optimal balance between the components and parts
3. Multiple Constituency Approach. This approach is perspective that emphasizes the relative importance of the relationship between interest groups and individuals in the relative relationship between interest groups and individuals within an organization. With this approach allows the relative importance of the relationship between interest groups and individuals within an organization. With this approach allows to combine the objectives and systems approach in order to obtain a more precise approach to organizational effectiveness.
One year later of its opening, a private bank gets a very good performance. For the second year, the increase of customers reachs 20% from previous one. Marketing manager proposes additional employees at about 2% of existing in order to maintain and improve the quality of its service.
This means that work load can still be solved. On the other hand, leaders are planning to open a hotline and are planning several service products that do not require transaction processing is done face to face in front counter. When the plan is realized, then in 2 years in a row after that, the number of customers continues to increase, while the number of employees do not experience, but the number of facilities and infrastructure appear better. Next year will open a new branch to be closer to customers.
You are required to analyze the Bank of aspects of 'efficiency "and" effectiveness "of the organization !!!
You are required to analyze the Bank of aspects of 'efficiency "and" effectiveness "of the organization from Case 2.
Answer :
The effectiveness can be measured from various things: definite goals to be achieved, clarity of goal achievement strategy, analysis and policy formulation process a steady, careful planning, proper preparation of the program, the availability of facilities and infrastructure, implementation of effective and efficient, the system supervision and control that educate.
In this case look more effective with the completion by way increase infrastructure facilities and does not increase the number of existing employees. And with the opening of a new counter, the bank will be closer to the customer.
the effectiveness of three approaches:
1. The objective approach. Approaches aim to define and evaluate the effectiveness of the approach of the oldest and most widely used. According to this approach, the existence of the organization intended to achieve a certain goal. The approach emphasizes the role of the central goals of achieving the goals as criteria for assessing the effectiveness as well as having a strong influence on the development of theory and practice of management and organizational behavior, but it is difficult to understand how to do it. Alternatives to approach this goal is a systems theory approach.
2. Systems Theory Approach. Defense systems theory emphasizes the basic elements of the input-process-spending and adapt to the environment that sustains the broader organization. This theory describes the relationship the organization of larger systems, Diman organization is a part. The concept of organizational part of a system associated with larger systems introduce the importance of feedback that is intended as information reflecting the result of an action or series of actions by a person, group or organization. Systems theory also emphasizes the importance of feedback information. Systems theory can be concluded: (1) The criteria must reflect the effectiveness of cycle input-process-output, rather than a simple output, and (2) The criteria must reflect the effectiveness of inter-organizational relationships and greater organization circle where it is located. So: The effectiveness of the organization is a concept with broad coverage including a number of concept components. (3) managerial task is to maintain an optimal balance between the components and parts
3. Multiple Constituency Approach. This approach is perspective that emphasizes the relative importance of the relationship between interest groups and individuals in the relative relationship between interest groups and individuals within an organization. With this approach allows the relative importance of the relationship between interest groups and individuals within an organization. With this approach allows to combine the objectives and systems approach in order to obtain a more precise approach to organizational effectiveness.
Rabu, 20 Oktober 2010
TUGAS TOA (tp cm no 1 )
Case 1:
A public organization for delivering business lisence has 105 employees. The daily numbers of consumers it serves are fluctuative, Monday – Wednesday there are about 300 consumers in average but the visitors tend to decrease on Thursday and Friday, it reachs only 50 to 60 peoples.
The vision and mission statements are clearly stated: We provide good, cheap, and quick services. Yet the research team from a reputable university in this city finds out that vision and mission don’t work well. Consumers are not satisfied due to bad service: delayed service, extra charge, bad manner behavior of employees (unsymphaty).
For the following year, the office propose bigger budget than previous one. The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees.
Please you analyze the performance of this organization in term of efficiency and effectiveness.
Please you analyze the performance of this organization in term of efficiency and effectiveness from Case 1.
Answer :
The concept of the real effectiveness is a broad concept, covering a variety of factors both inside and outside the organization. The concept of effectiveness is by experts there is no uniformity of views, and in this case because the point of view the approach undertaken by different disciplines, so that gave birth to a different concept in measurement. However, many experts and researchers who have revealed what and how to measure the effectiveness of it.
In the performance of the above organizations, declined visitors on Thursday and Friday. therefore the organization should reduce the employee on that day because it is not efficient and effective and add employees in the day Monday until Wednesday because on those days there were surges of visitors.
Opinion of several experts about the organization effectiveness...
a. Emitai Etzioni (1982:54) argues that "organizational effectiveness can be expressed as the degree of success of the organization in an effort to achieve the goals or objectives." Komaruddin (1994:294) also revealed that "effectiveness is a state that shows the level of success of management activities in achieving goals have been set in advance. "
b. The Liang Gie (2000:24) also noted "the effectiveness of the state or a work ability carried out by humans to provide for the expected."
c. Gibson (1984:28) argues that "effectiveness is the context of organizational behavior is the relationship between production, quality, efficiency, flexibility, satisfaction, excellence and character development."
Based on expert opinion can be seen that effectiveness is a very important concept because it can provide a picture of the success of an organization in achieving its goals or it can be said that the effectiveness is the achievement level of activation-activation purposes that have been conducted compared with a predetermined target .
The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees possible to increase the effectiveness and efficiency of the organization's performance, but it would be nice if the organization is to improve services to employee behaviors that satisfy customers and reduce delays in service so there are no complaints from customers, meanwhile, a special on Thursday and Friday organizations can give special service for customers there is an increase on those days. If in this way these organizations can have employees increases, it can be said that the organization effectively and efficiently.
Based approaches in organizational effectiveness that has been stated previously, it can be said that the factors that influence the effectiveness of the organization are as follows:
(1) The existence of clear objectives,
(2) organizational structure.
(3) The existence of community support or participation,
(4) The system of shared values
Achieving a high level of effectiveness need to pay attention kriteri-kriteri effectiveness as put forward by Richard M. Steers (1985:46) as follows: (1) Productivity. (2) The ability profitable. (3) Welfare office . In more operational, Emitai Atzoni cited by Indrawijaya (1989:227) suggested "organizational effectiveness is achieved if the organization meets the criteria able to adapt, integrate, have motivation, and carry out production well."
Gibson (1984:32-34) argues that the criteria for effectiveness include:
1. Criteria for short-term effectiveness: Productivity, Efficiency, Satisfaction.
2. Medium-term effectiveness criteria: Competition and Development
3. Criteria for long-term effectiveness
4. Survival
A public organization for delivering business lisence has 105 employees. The daily numbers of consumers it serves are fluctuative, Monday – Wednesday there are about 300 consumers in average but the visitors tend to decrease on Thursday and Friday, it reachs only 50 to 60 peoples.
The vision and mission statements are clearly stated: We provide good, cheap, and quick services. Yet the research team from a reputable university in this city finds out that vision and mission don’t work well. Consumers are not satisfied due to bad service: delayed service, extra charge, bad manner behavior of employees (unsymphaty).
For the following year, the office propose bigger budget than previous one. The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees.
Please you analyze the performance of this organization in term of efficiency and effectiveness.
Please you analyze the performance of this organization in term of efficiency and effectiveness from Case 1.
Answer :
The concept of the real effectiveness is a broad concept, covering a variety of factors both inside and outside the organization. The concept of effectiveness is by experts there is no uniformity of views, and in this case because the point of view the approach undertaken by different disciplines, so that gave birth to a different concept in measurement. However, many experts and researchers who have revealed what and how to measure the effectiveness of it.
In the performance of the above organizations, declined visitors on Thursday and Friday. therefore the organization should reduce the employee on that day because it is not efficient and effective and add employees in the day Monday until Wednesday because on those days there were surges of visitors.
Opinion of several experts about the organization effectiveness...
a. Emitai Etzioni (1982:54) argues that "organizational effectiveness can be expressed as the degree of success of the organization in an effort to achieve the goals or objectives." Komaruddin (1994:294) also revealed that "effectiveness is a state that shows the level of success of management activities in achieving goals have been set in advance. "
b. The Liang Gie (2000:24) also noted "the effectiveness of the state or a work ability carried out by humans to provide for the expected."
c. Gibson (1984:28) argues that "effectiveness is the context of organizational behavior is the relationship between production, quality, efficiency, flexibility, satisfaction, excellence and character development."
Based on expert opinion can be seen that effectiveness is a very important concept because it can provide a picture of the success of an organization in achieving its goals or it can be said that the effectiveness is the achievement level of activation-activation purposes that have been conducted compared with a predetermined target .
The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees possible to increase the effectiveness and efficiency of the organization's performance, but it would be nice if the organization is to improve services to employee behaviors that satisfy customers and reduce delays in service so there are no complaints from customers, meanwhile, a special on Thursday and Friday organizations can give special service for customers there is an increase on those days. If in this way these organizations can have employees increases, it can be said that the organization effectively and efficiently.
Based approaches in organizational effectiveness that has been stated previously, it can be said that the factors that influence the effectiveness of the organization are as follows:
(1) The existence of clear objectives,
(2) organizational structure.
(3) The existence of community support or participation,
(4) The system of shared values
Achieving a high level of effectiveness need to pay attention kriteri-kriteri effectiveness as put forward by Richard M. Steers (1985:46) as follows: (1) Productivity. (2) The ability profitable. (3) Welfare office . In more operational, Emitai Atzoni cited by Indrawijaya (1989:227) suggested "organizational effectiveness is achieved if the organization meets the criteria able to adapt, integrate, have motivation, and carry out production well."
Gibson (1984:32-34) argues that the criteria for effectiveness include:
1. Criteria for short-term effectiveness: Productivity, Efficiency, Satisfaction.
2. Medium-term effectiveness criteria: Competition and Development
3. Criteria for long-term effectiveness
4. Survival
TUGAS TOA (tp cm no 1 )
Case 1:
A public organization for delivering business lisence has 105 employees. The daily numbers of consumers it serves are fluctuative, Monday – Wednesday there are about 300 consumers in average but the visitors tend to decrease on Thursday and Friday, it reachs only 50 to 60 peoples.
The vision and mission statements are clearly stated: We provide good, cheap, and quick services. Yet the research team from a reputable university in this city finds out that vision and mission don’t work well. Consumers are not satisfied due to bad service: delayed service, extra charge, bad manner behavior of employees (unsymphaty).
For the following year, the office propose bigger budget than previous one. The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees.
Please you analyze the performance of this organization in term of efficiency and effectiveness.
Please you analyze the performance of this organization in term of efficiency and effectiveness from Case 1.
Answer :
The concept of the real effectiveness is a broad concept, covering a variety of factors both inside and outside the organization. The concept of effectiveness is by experts there is no uniformity of views, and in this case because the point of view the approach undertaken by different disciplines, so that gave birth to a different concept in measurement. However, many experts and researchers who have revealed what and how to measure the effectiveness of it.
In the performance of the above organizations, declined visitors on Thursday and Friday. therefore the organization should reduce the employee on that day because it is not efficient and effective and add employees in the day Monday until Wednesday because on those days there were surges of visitors.
Opinion of several experts about the organization effectiveness...
a. Emitai Etzioni (1982:54) argues that "organizational effectiveness can be expressed as the degree of success of the organization in an effort to achieve the goals or objectives." Komaruddin (1994:294) also revealed that "effectiveness is a state that shows the level of success of management activities in achieving goals have been set in advance. "
b. The Liang Gie (2000:24) also noted "the effectiveness of the state or a work ability carried out by humans to provide for the expected."
c. Gibson (1984:28) argues that "effectiveness is the context of organizational behavior is the relationship between production, quality, efficiency, flexibility, satisfaction, excellence and character development."
Based on expert opinion can be seen that effectiveness is a very important concept because it can provide a picture of the success of an organization in achieving its goals or it can be said that the effectiveness is the achievement level of activation-activation purposes that have been conducted compared with a predetermined target .
The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees possible to increase the effectiveness and efficiency of the organization's performance, but it would be nice if the organization is to improve services to employee behaviors that satisfy customers and reduce delays in service so there are no complaints from customers, meanwhile, a special on Thursday and Friday organizations can give special service for customers there is an increase on those days. If in this way these organizations can have employees increases, it can be said that the organization effectively and efficiently.
Based approaches in organizational effectiveness that has been stated previously, it can be said that the factors that influence the effectiveness of the organization are as follows:
(1) The existence of clear objectives,
(2) organizational structure.
(3) The existence of community support or participation,
(4) The system of shared values
Achieving a high level of effectiveness need to pay attention kriteri-kriteri effectiveness as put forward by Richard M. Steers (1985:46) as follows: (1) Productivity. (2) The ability profitable. (3) Welfare office . In more operational, Emitai Atzoni cited by Indrawijaya (1989:227) suggested "organizational effectiveness is achieved if the organization meets the criteria able to adapt, integrate, have motivation, and carry out production well."
Gibson (1984:32-34) argues that the criteria for effectiveness include:
1. Criteria for short-term effectiveness: Productivity, Efficiency, Satisfaction.
2. Medium-term effectiveness criteria: Competition and Development
3. Criteria for long-term effectiveness
4. Survival
A public organization for delivering business lisence has 105 employees. The daily numbers of consumers it serves are fluctuative, Monday – Wednesday there are about 300 consumers in average but the visitors tend to decrease on Thursday and Friday, it reachs only 50 to 60 peoples.
The vision and mission statements are clearly stated: We provide good, cheap, and quick services. Yet the research team from a reputable university in this city finds out that vision and mission don’t work well. Consumers are not satisfied due to bad service: delayed service, extra charge, bad manner behavior of employees (unsymphaty).
For the following year, the office propose bigger budget than previous one. The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees.
Please you analyze the performance of this organization in term of efficiency and effectiveness.
Please you analyze the performance of this organization in term of efficiency and effectiveness from Case 1.
Answer :
The concept of the real effectiveness is a broad concept, covering a variety of factors both inside and outside the organization. The concept of effectiveness is by experts there is no uniformity of views, and in this case because the point of view the approach undertaken by different disciplines, so that gave birth to a different concept in measurement. However, many experts and researchers who have revealed what and how to measure the effectiveness of it.
In the performance of the above organizations, declined visitors on Thursday and Friday. therefore the organization should reduce the employee on that day because it is not efficient and effective and add employees in the day Monday until Wednesday because on those days there were surges of visitors.
Opinion of several experts about the organization effectiveness...
a. Emitai Etzioni (1982:54) argues that "organizational effectiveness can be expressed as the degree of success of the organization in an effort to achieve the goals or objectives." Komaruddin (1994:294) also revealed that "effectiveness is a state that shows the level of success of management activities in achieving goals have been set in advance. "
b. The Liang Gie (2000:24) also noted "the effectiveness of the state or a work ability carried out by humans to provide for the expected."
c. Gibson (1984:28) argues that "effectiveness is the context of organizational behavior is the relationship between production, quality, efficiency, flexibility, satisfaction, excellence and character development."
Based on expert opinion can be seen that effectiveness is a very important concept because it can provide a picture of the success of an organization in achieving its goals or it can be said that the effectiveness is the achievement level of activation-activation purposes that have been conducted compared with a predetermined target .
The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees possible to increase the effectiveness and efficiency of the organization's performance, but it would be nice if the organization is to improve services to employee behaviors that satisfy customers and reduce delays in service so there are no complaints from customers, meanwhile, a special on Thursday and Friday organizations can give special service for customers there is an increase on those days. If in this way these organizations can have employees increases, it can be said that the organization effectively and efficiently.
Based approaches in organizational effectiveness that has been stated previously, it can be said that the factors that influence the effectiveness of the organization are as follows:
(1) The existence of clear objectives,
(2) organizational structure.
(3) The existence of community support or participation,
(4) The system of shared values
Achieving a high level of effectiveness need to pay attention kriteri-kriteri effectiveness as put forward by Richard M. Steers (1985:46) as follows: (1) Productivity. (2) The ability profitable. (3) Welfare office . In more operational, Emitai Atzoni cited by Indrawijaya (1989:227) suggested "organizational effectiveness is achieved if the organization meets the criteria able to adapt, integrate, have motivation, and carry out production well."
Gibson (1984:32-34) argues that the criteria for effectiveness include:
1. Criteria for short-term effectiveness: Productivity, Efficiency, Satisfaction.
2. Medium-term effectiveness criteria: Competition and Development
3. Criteria for long-term effectiveness
4. Survival
TUGAS TOA (tp cm no 1 )
Case 1:
A public organization for delivering business lisence has 105 employees. The daily numbers of consumers it serves are fluctuative, Monday – Wednesday there are about 300 consumers in average but the visitors tend to decrease on Thursday and Friday, it reachs only 50 to 60 peoples.
The vision and mission statements are clearly stated: We provide good, cheap, and quick services. Yet the research team from a reputable university in this city finds out that vision and mission don’t work well. Consumers are not satisfied due to bad service: delayed service, extra charge, bad manner behavior of employees (unsymphaty).
For the following year, the office propose bigger budget than previous one. The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees.
Please you analyze the performance of this organization in term of efficiency and effectiveness.
Please you analyze the performance of this organization in term of efficiency and effectiveness from Case 1.
Answer :
The concept of the real effectiveness is a broad concept, covering a variety of factors both inside and outside the organization. The concept of effectiveness is by experts there is no uniformity of views, and in this case because the point of view the approach undertaken by different disciplines, so that gave birth to a different concept in measurement. However, many experts and researchers who have revealed what and how to measure the effectiveness of it.
In the performance of the above organizations, declined visitors on Thursday and Friday. therefore the organization should reduce the employee on that day because it is not efficient and effective and add employees in the day Monday until Wednesday because on those days there were surges of visitors.
Opinion of several experts about the organization effectiveness...
a. Emitai Etzioni (1982:54) argues that "organizational effectiveness can be expressed as the degree of success of the organization in an effort to achieve the goals or objectives." Komaruddin (1994:294) also revealed that "effectiveness is a state that shows the level of success of management activities in achieving goals have been set in advance. "
b. The Liang Gie (2000:24) also noted "the effectiveness of the state or a work ability carried out by humans to provide for the expected."
c. Gibson (1984:28) argues that "effectiveness is the context of organizational behavior is the relationship between production, quality, efficiency, flexibility, satisfaction, excellence and character development."
Based on expert opinion can be seen that effectiveness is a very important concept because it can provide a picture of the success of an organization in achieving its goals or it can be said that the effectiveness is the achievement level of activation-activation purposes that have been conducted compared with a predetermined target .
The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees possible to increase the effectiveness and efficiency of the organization's performance, but it would be nice if the organization is to improve services to employee behaviors that satisfy customers and reduce delays in service so there are no complaints from customers, meanwhile, a special on Thursday and Friday organizations can give special service for customers there is an increase on those days. If in this way these organizations can have employees increases, it can be said that the organization effectively and efficiently.
Based approaches in organizational effectiveness that has been stated previously, it can be said that the factors that influence the effectiveness of the organization are as follows:
(1) The existence of clear objectives,
(2) organizational structure.
(3) The existence of community support or participation,
(4) The system of shared values
Achieving a high level of effectiveness need to pay attention kriteri-kriteri effectiveness as put forward by Richard M. Steers (1985:46) as follows: (1) Productivity. (2) The ability profitable. (3) Welfare office . In more operational, Emitai Atzoni cited by Indrawijaya (1989:227) suggested "organizational effectiveness is achieved if the organization meets the criteria able to adapt, integrate, have motivation, and carry out production well."
Gibson (1984:32-34) argues that the criteria for effectiveness include:
1. Criteria for short-term effectiveness: Productivity, Efficiency, Satisfaction.
2. Medium-term effectiveness criteria: Competition and Development
3. Criteria for long-term effectiveness
4. Survival
A public organization for delivering business lisence has 105 employees. The daily numbers of consumers it serves are fluctuative, Monday – Wednesday there are about 300 consumers in average but the visitors tend to decrease on Thursday and Friday, it reachs only 50 to 60 peoples.
The vision and mission statements are clearly stated: We provide good, cheap, and quick services. Yet the research team from a reputable university in this city finds out that vision and mission don’t work well. Consumers are not satisfied due to bad service: delayed service, extra charge, bad manner behavior of employees (unsymphaty).
For the following year, the office propose bigger budget than previous one. The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees.
Please you analyze the performance of this organization in term of efficiency and effectiveness.
Please you analyze the performance of this organization in term of efficiency and effectiveness from Case 1.
Answer :
The concept of the real effectiveness is a broad concept, covering a variety of factors both inside and outside the organization. The concept of effectiveness is by experts there is no uniformity of views, and in this case because the point of view the approach undertaken by different disciplines, so that gave birth to a different concept in measurement. However, many experts and researchers who have revealed what and how to measure the effectiveness of it.
In the performance of the above organizations, declined visitors on Thursday and Friday. therefore the organization should reduce the employee on that day because it is not efficient and effective and add employees in the day Monday until Wednesday because on those days there were surges of visitors.
Opinion of several experts about the organization effectiveness...
a. Emitai Etzioni (1982:54) argues that "organizational effectiveness can be expressed as the degree of success of the organization in an effort to achieve the goals or objectives." Komaruddin (1994:294) also revealed that "effectiveness is a state that shows the level of success of management activities in achieving goals have been set in advance. "
b. The Liang Gie (2000:24) also noted "the effectiveness of the state or a work ability carried out by humans to provide for the expected."
c. Gibson (1984:28) argues that "effectiveness is the context of organizational behavior is the relationship between production, quality, efficiency, flexibility, satisfaction, excellence and character development."
Based on expert opinion can be seen that effectiveness is a very important concept because it can provide a picture of the success of an organization in achieving its goals or it can be said that the effectiveness is the achievement level of activation-activation purposes that have been conducted compared with a predetermined target .
The increase of allocation will be addressed to build new counters, hiring new employees, and providing incentive for employees in order to prevent them from demanding illegal fees possible to increase the effectiveness and efficiency of the organization's performance, but it would be nice if the organization is to improve services to employee behaviors that satisfy customers and reduce delays in service so there are no complaints from customers, meanwhile, a special on Thursday and Friday organizations can give special service for customers there is an increase on those days. If in this way these organizations can have employees increases, it can be said that the organization effectively and efficiently.
Based approaches in organizational effectiveness that has been stated previously, it can be said that the factors that influence the effectiveness of the organization are as follows:
(1) The existence of clear objectives,
(2) organizational structure.
(3) The existence of community support or participation,
(4) The system of shared values
Achieving a high level of effectiveness need to pay attention kriteri-kriteri effectiveness as put forward by Richard M. Steers (1985:46) as follows: (1) Productivity. (2) The ability profitable. (3) Welfare office . In more operational, Emitai Atzoni cited by Indrawijaya (1989:227) suggested "organizational effectiveness is achieved if the organization meets the criteria able to adapt, integrate, have motivation, and carry out production well."
Gibson (1984:32-34) argues that the criteria for effectiveness include:
1. Criteria for short-term effectiveness: Productivity, Efficiency, Satisfaction.
2. Medium-term effectiveness criteria: Competition and Development
3. Criteria for long-term effectiveness
4. Survival
Langganan:
Komentar (Atom)