next case of TOA :P

Case 2:
One year later of its opening, a private bank gets a very good performance. For the second year, the increase of customers reachs 20% from previous one. Marketing manager proposes additional employees at about 2% of existing in order to maintain and improve the quality of its service.
This means that work load can still be solved. On the other hand, leaders are planning to open a hotline and are planning several service products that do not require transaction processing is done face to face in front counter. When the plan is realized, then in 2 years in a row after that, the number of customers continues to increase, while the number of employees do not experience, but the number of facilities and infrastructure appear better. Next year will open a new branch to be closer to customers.
You are required to analyze the Bank of aspects of 'efficiency "and" effectiveness "of the organization !!!

You are required to analyze the Bank of aspects of 'efficiency "and" effectiveness "of the organization from Case 2.

Answer :


The effectiveness can be measured from various things: definite goals to be achieved, clarity of goal achievement strategy, analysis and policy formulation process a steady, careful planning, proper preparation of the program, the availability of facilities and infrastructure, implementation of effective and efficient, the system supervision and control that educate.
In this case look more effective with the completion by way increase infrastructure facilities and does not increase the number of existing employees. And with the opening of a new counter, the bank will be closer to the customer.
the effectiveness of three approaches:

1. The objective approach. Approaches aim to define and evaluate the effectiveness of the approach of the oldest and most widely used. According to this approach, the existence of the organization intended to achieve a certain goal. The approach emphasizes the role of the central goals of achieving the goals as criteria for assessing the effectiveness as well as having a strong influence on the development of theory and practice of management and organizational behavior, but it is difficult to understand how to do it. Alternatives to approach this goal is a systems theory approach.

2. Systems Theory Approach. Defense systems theory emphasizes the basic elements of the input-process-spending and adapt to the environment that sustains the broader organization. This theory describes the relationship the organization of larger systems, Diman organization is a part. The concept of organizational part of a system associated with larger systems introduce the importance of feedback that is intended as information reflecting the result of an action or series of actions by a person, group or organization. Systems theory also emphasizes the importance of feedback information. Systems theory can be concluded: (1) The criteria must reflect the effectiveness of cycle input-process-output, rather than a simple output, and (2) The criteria must reflect the effectiveness of inter-organizational relationships and greater organization circle where it is located. So: The effectiveness of the organization is a concept with broad coverage including a number of concept components. (3) managerial task is to maintain an optimal balance between the components and parts

3. Multiple Constituency Approach. This approach is perspective that emphasizes the relative importance of the relationship between interest groups and individuals in the relative relationship between interest groups and individuals within an organization. With this approach allows the relative importance of the relationship between interest groups and individuals within an organization. With this approach allows to combine the objectives and systems approach in order to obtain a more precise approach to organizational effectiveness.